Helpdesk & Support Services

Finance & Admin Support

Finance & Admin Support

Safe in the knowledge that we are here to help when you need it, available for finance and system administrators that need simple solutions to complex questions.

We help our customers with everyday queries, such as:

  • Creating new users
  • Processing your payment batch
  • ...

End-User Support

End-User Support

Allowing your finance team to concentrate on your core business, we provide on-demand support for all of your staff.

Examples may be:

  • I have forgotten my password.
  • How do I get the mobile apps?
  • Can you show me how to authorise a claim?

Administration Service

Administration Service

Our Administration Service has been designed to allow you to concentrate on your core business, while we act on your behalf as an administrator of the whole MyExpensesOnline system.

This Administration Service includes, but is not limited to:

  • Management of User Profiles
    • Creation of new users on the system
    • Deletion of user profiles
    • Updating user information
    • Assigning access & authorisation levels to users
  • Coding Management
    • Creation or deletion of, and edit, assignment, reassignment of all levels of coding
  • Expense System Management
    • Creation/management and deletion of expense categories
    • Management of expense settings
    • Changing of rates
  • HMRC Rate Update Service
    • Ensure that all VAT rates are up to date
    • Update HMRC mileage rates and reclaimable VAT

See a live demonstration

  • We take you on a full tour
  • Question the people who know
  • At a time suitable to you