Getting Up and Running

From the very start a dedicated project assistant will be on-hand to provide step-by-step help to get up and running.

The process has been streamlined to enable you to get live in the shortest time possible.

Deployment

As soon as you give the go-ahead we will create your own area within MyExpensesOnline, providing you with your own secure URL.

Implementation

We can help you set up MyExpensesOnline with your expenses policy, category details and users and permissions.

It is important to get these details right, and our team will guide you through the various options that are open to you.

An experienced member of the MyExpensesOnline implementation team will manage all aspects of the software preparation and delivery, as well as providing a single point of contact throughout the implementation phase.

Data Setup

The implementation of a new system is always a good opportunity to get things into shape.

As it can sometimes take some effort to get your data together, we can help you.

It is important to get these details right, and our team will guide you through the various options that are open to you.

An experienced member of the MyExpensesOnline implementation team will manage all aspects of the software preparation and delivery, as well as providing a single point of contact throughout the implementation phase.

Helpdesk and Support

Our UK-based support team are here to provide you with the back-up help if you need it.

From advanced finance support to end-user helpdesk services, a range of options are available to fit your business.

Finance & Admin Support

Safe in the knowledge that we are here to help when you need it, available for finance and system administrators that need simple solutions to complex questions.

We help our customers with everyday queries.

End-User Support

Allowing your finance team to concentrate on your core business, we provide on-demand support for all of your staff, no matter what the question.

For example, users may need help getting the best from the application or mobile apps, or simply are unsure on how to reset their password. We are here to help.

Administration Service

Our Administration Service has been designed to allow you to concentrate on your core business, while we act on your behalf as an administrator of the whole MyExpensesOnline system.

This Administration Service includes the management of user profiles, coding updates, updates to the general configuration.

  • HMRC Rate Update Service
    • Ensure that all VAT rates are up to date
    • Update HMRC mileage rates and reclaimable VAT

Helpdesk and Support

Our UK-based support team are here to provide you with the back-up help if you need it.

From advanced finance support to end-user helpdesk services, a range of options are available to fit your business.

Training

A wide range of materials and training services are available to your team, including our in-depth wiki-style help, video step-by-step guides, Skype training and onsite courses.

We offer a range of training packages to help each user make use of the expense tools they need for their job role.

Our consultants understand that not every individual learns in the same way or knows how to use an expense management system, so will train at an appropriate pace to the knowledge levels of the training class.

Receipt Validation

Have your claims double checked by our experienced team, checking values, receipts, VAT and more.

Once the claims have been approved by your managers, through our Advanced Workflow, our experienced team will double check all claims before they are approved for payment.

Direct Pay Service

Allow us to take the strain, making all claimant payments directly for you. Taking a single payment from you, we ensure that all your claimants are paid on time and correctly.

Our processes ensure that you are fully in the loop, allowing you to approve or reject a payment run before it is made.

Old Mill Group

"The support and assistance we get from MyExpensesOnline is first class and in the IT sector probably the best example of customer service I have ever experienced."