Helpdesk & Support

Helping you every step of the way.

Claimant Support

Claimant Support

Where help is required by claimants using MyExpensesOnline, our helpdesk is available to guide them through those queries.

Help can be provided through our web support portal, email or telephone.

Administration Service

Administration Service

Our Administration Service has been designed to allow you to concentrate on your core business, while we act on your behalf as an administrator of the whole MyExpensesOnline system.

This Administration Service includes, but is not limited to:

  • Management of User Profiles
    • Creation of new users on the system
    • Deletion of user profiles
    • Updating user information
    • Assigning access & authorisation levels to users
  • Coding Management
    • Creation or deletion of, and edit, assignment, reassignment of all levels of coding
  • Expense System Management
    • Creation/management and deletion of expense categories
    • Management of expense settings
    • Changing of rates
  • HMRC Rate Update Service
    • Ensure that all VAT rates are up to date
    • Update HMRC mileage rates and reclaimable VAT